Service Content and Scope
VPNNap provides international network acceleration and international route subscriptions, covering 110+ countries / 160+ routes, with support for Windows / macOS / iOS / Android / Linux. The service provides network access rights and a subscription portal for the applicable plan. It does not include accounts for, or authorization to use, third-party websites, apps or content services.
Before choosing a plan, please review the Plans page. Regional policies, account eligibility and content licenses for third-party services are determined by their operators. Route coverage does not guarantee that any third-party service will always be available, nor does it replace any authorization users are required to obtain.
Account and Subscription Rules
No email address is required; you can create an account with a username and password. Keep your login credentials and subscription link secure. Do not provide your account to others, share your subscription, resell access rights or use this service as an access resource for a business serving others. If your credentials are exposed, change your password promptly and submit a support ticket through the user panel.
There is no limit on the number of devices that can be online at the same time, for the account holder's own use. This does not permit multiple people to share an account. Monthly subscription data resets each month on the activation date. When upgrading mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and do not expire. Choose a plan based on your needs and check its details, price and data allowance before payment.
After logging in, you can access the site's clients and subscription portal. An active plan is required to access the iOS client. Subscription links are account access credentials and should not be posted publicly or shared with unrelated parties.
Acceptable Use
Users must comply with the laws and regulations of their location and any regions involved in using the service, and respect third-party platform rules and intellectual property rights. Do not use this service to commit fraud, distribute unlawful content, violate others' privacy, access systems without authorization, send malicious requests or engage in other unlawful activities.
Do not disrupt service operations, attack network infrastructure, misuse access resources or help others do any of the above. Users are responsible for activity under their accounts. For disputes involving third-party content, transactions or accounts, contact the relevant platform to verify and resolve the matter.
Service Availability and Limits of Responsibility
Connection performance depends on factors such as the local network, carrier routing, device settings, destination site policies and maintenance. VPNNap does not guarantee a fixed speed or latency, or uninterrupted connections. Routes may change due to maintenance, faults or changing network conditions. Check the user panel for currently available routes.
If you experience connection issues, first check your plan status and client configuration, then submit the necessary diagnostic details through a support ticket. Actions taken by third-party platforms on accounts, changes to their content, and network outages beyond reasonable control do not automatically constitute a breach by VPNNap. This section does not exclude liability where required by law or limit the refund rights expressly stated on this page.
Refund Requests and Processing
You may request a full refund for any reason within 7 days of your first payment. Submit your request through a user panel support ticket, identifying the relevant order and your refund request. You do not need to prove a route fault to request a refund, and troubleshooting is not a prerequisite.
VPNNap will review the order ownership and payment records before processing the request. If additional information is needed to verify the order, we will explain this in the ticket. Do not provide your password or full subscription link. Payments are accepted via Alipay / WeChat / USDT. Refund processing details and updates will be communicated through the ticket. The time for funds to arrive depends on the payment channel, and no fixed timeframe is promised here.
Termination and Changes to These Terms
In cases such as unlawful use, account resale, account sharing, attacks on infrastructure or serious disruption of the service, VPNNap may restrict access, suspend or terminate an account based on the circumstances. Where urgent action is needed to protect the network or other users, necessary restrictions may be applied first. Users may explain the situation and request a review through a support ticket. Account actions do not automatically remove any rights available under applicable law.
Updates to these terms will be published on this page, along with a revised last-updated month. Important changes affecting users' rights will be announced through the user panel. Changes will not retroactively remove refund rights that have already arisen. For questions about these terms or account actions, submit a support ticket. See the Privacy Policy for information about how personal data is handled.